Terms of Service
Last Updated: May 19, 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY COMPLETING A PURCHASE OR ACCEPTING THESE TERMS DURING CHECKOUT, YOU AGREE TO BE BOUND BY THEM.
These Terms of Service govern your purchase and use of any services offered by US Imports (“US Imports,” “we,” “us”) through usimports.us or any related portal or application (the “Services”). The Services include, without limitation, FDA Foreign and U.S. Facility Registration; U.S. Agent service; FSVP plan and agent service; FDA label and claim review (Basic and Expert tiers); FDA Prior Notice filings; Adverse Event Reporting agent service; FSMA Recall, Food Defense, and HACCP plans; FCE-SID filings and exclusion certificates; DUNS and EIN number assistance; food and supplement export documents and certificates; FDA Permission to Register; the Amazon Sellers Essential Bundle; and other regulatory and document-preparation services we may offer from time to time.
These Terms of Service incorporate by reference the Terms of Use, the Supplemental Terms of Service, and the Privacy Policy.
1. No Attorney-Client Relationship
I understand and agree that US Imports is not a law firm or an attorney, may not perform services performed by an attorney, and its forms or templates are not a substitute for the advice or services of an attorney. I am representing myself in this regulatory or document-preparation matter. No attorney-client relationship or privilege is created with US Imports.
2. Reliance on No Prior Advice
If, prior to my purchase, I believe that US Imports gave me any legal advice, opinion, or recommendation about my legal rights, remedies, defenses, options, selection of forms, or strategies, I will not proceed with this purchase, and any purchase that I do make will be null and void.
3. Arbitration and Class-Action Waiver
I understand that these Terms require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to me in the event of a dispute, as described in the US Imports Arbitration Agreement contained in Section 16 below.
4. Scope of Review
I UNDERSTAND THAT THE US IMPORTS REVIEW OF MY ANSWERS IS LIMITED TO COMPLETENESS, SPELLING, AND INTERNAL CONSISTENCY OF NAMES, ADDRESSES, AND THE LIKE. I WILL READ THE FINAL DOCUMENT(S) BEFORE SIGNING THEM, WHERE APPLICABLE, AND AGREE TO BE SOLELY RESPONSIBLE FOR THE FINAL DOCUMENT(S).
5. Accuracy of Information and Third-Party Consent
To the best of my knowledge, I have provided accurate information to US Imports and have obtained all third-party consents required for my order.
6. Electronic Records, Signatures, and ESIGN/UETA Consent
I consent to receive and transact with US Imports electronically, including by receiving notices, disclosures, contracts, receipts, and other records by email or through my account portal. I give US Imports consent to affix my electronic signature where required to prepare, sign on my behalf, or file my documents with government agencies. I understand that an electronic signature has the same legal effect as a handwritten signature under the federal Electronic Signatures in Global and National Commerce Act ("ESIGN") and applicable state Uniform Electronic Transactions Act ("UETA") statutes. I understand I may withdraw my consent, provided my documents have not already been filed, by emailing US Imports Customer Service at orders@usimports.us. Withdrawing consent may delay or prevent completion of my order.
7. Software-Assisted Workflows and AI Disclosure
I acknowledge that US Imports uses software, automated workflows, and, in certain features, machine-learning or generative AI components to assist in preparing forms, drafting summaries, and identifying common omissions. Outputs produced with such assistance are reviewed only for completeness, spelling, and internal consistency, are not legal advice, and remain my responsibility to review and verify before signing or filing.
8. Non-English-Speaking Customers
I understand that certain materials on the US Imports site — including questionnaires, documents, instructions, and filings — are only available in English. Non-English translations of these Terms and other policies may be provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.
9. Payments, Pricing, and Stripe
Payments are processed through Stripe, Inc. ("Stripe"), our payment processor. By submitting payment information at checkout, you authorize US Imports and Stripe to charge the payment method you provide for the total purchase amount, including all applicable taxes and government filing or recording fees. Your use of Stripe is also subject to Stripe's own terms and privacy policy. US Imports does not store full card numbers on its own systems; payment data is tokenized by Stripe.
Prices listed on the Site are in U.S. dollars and may change at any time. The price applicable to your order is the price displayed at the time of checkout. If a charge to your payment method is declined or reversed, we may suspend or cancel the affected order until payment is received.
10. Refunds, Cancellations, and Chargebacks
Many US Imports Services begin work immediately upon order placement, and certain government filing or recording fees become non-refundable as soon as they are paid on your behalf. Unless otherwise stated for a specific Service, the following applies:
If you cancel before any work has begun on your order and before any government fee has been paid on your behalf, you may request a full refund by emailing orders@usimports.us.
If work on your order has begun but is not complete, you may be eligible for a partial refund equal to the unused portion of the service fee, less any government filing fees already paid on your behalf and a reasonable charge for time already expended.
Once a Service has been completed (for example, your filing has been transmitted to FDA or a label review report has been delivered), the Service is non-refundable.
Government, agency, and third-party filing or recording fees are non-refundable once paid on your behalf, regardless of outcome.
Recurring Services, including U.S. Agent and FSVP Agent services, are governed by the cancellation and renewal terms in the Supplemental Terms of Service.
You agree to contact US Imports first to resolve any billing concerns. Initiating a credit-card chargeback or payment-method dispute without first contacting us is a material breach of these Terms and may result in suspension or termination of your account.
11. Subscription Services and Auto-Renewal
Certain US Imports Services are sold as recurring annual subscriptions ("Subscription Services") and renew automatically until cancelled. As of the Effective Date of these Terms, the following Services are Subscription Services billed on a recurring annual basis:
FDA Registration & U.S. Agent — $689 per year; provides FDA Foreign Food Facility Registration and ongoing U.S. Agent service. Renews annually.
FSVP Agent — $1,500 per year (1 product), $2,495 per year (2 products), or $3,490 per year (3 products), depending on the variant selected at checkout. Provides ongoing FSVP agent-of-record service. Renews annually.
Adverse Event Agent — $499 per year; provides ongoing adverse-event reporting agent service for dietary supplement products. Renews annually.
Other Services may be added to or removed from the Subscription Services list at our discretion. Where a Service is offered as a subscription, the product page and the order checkout will clearly identify the recurring price, the billing frequency, and the cancellation method before you complete your purchase.
Authorization to Charge
By purchasing a Subscription Service, you authorize US Imports and our payment processor (Stripe) to charge your payment method on file the then-current renewal price for the Subscription Service, plus any applicable taxes, on each renewal date until you cancel. Your subscription will renew automatically for successive one-year terms unless you cancel before the renewal date.
Pre-Renewal Reminder
Where required by applicable law, and as a matter of course for all U.S.-based subscribers, we will send a renewal reminder email to the address on file in advance of each renewal date. The reminder will identify the Subscription Service, the renewal amount, the renewal date, and how to cancel. You are responsible for keeping a current and monitored email address on file. Our failure to send, or your failure to receive or read, a reminder email does not relieve you of your obligation to pay renewal fees or limit our right to charge your payment method on the renewal date.
How to Cancel
You may cancel any Subscription Service at any time by (i) logging into your account and cancelling through the "My Account" portal, or (ii) emailing orders@usimports.us with the subject line "Cancel Subscription" and identifying the Service and the account email address. Cancellations must be received before the renewal date to avoid being charged for the next renewal term. There are no cancellation fees, except as described below for cancellations made shortly after a renewal has already been billed.
Refund Policy on Cancellation
Subscription Services are non-refundable except as follows: if you cancel within thirty (30) days after a renewal date and have not used the Service during that period (for example, no Agency Mail has been received, scanned, or forwarded on your behalf during the renewal term), US Imports will refund the renewal fee less a twenty-five percent (25%) cancellation fee to cover administrative and reactivation costs. Cancellations made more than thirty (30) days after a renewal date are not eligible for a refund of the renewal fee. Initial Term fees are non-refundable once service has been activated.
Price Changes
We may change the price of a Subscription Service from time to time. We will give you at least thirty (30) days' notice of any price change by email to the address on file. If you do not agree to the new price, you may cancel before the next renewal date.
Service Continuity and Termination
If we are unable to charge your payment method on a renewal date, we may make up to five (5) additional attempts to bill your payment method over a thirty-day period. If we are unable to complete the renewal, we may suspend or terminate the Subscription Service and resign as your agent in accordance with the Supplemental Terms of Service, which may have regulatory consequences for you (including, in the case of FDA registration or FSVP, potential lapses in required agent designation). You are solely responsible for any regulatory consequences of a lapse caused by your failure to maintain valid payment information.
12. Additional Terms
I understand that my purchase may be subject to additional terms. U.S. Agent service, Resident Agent service, FSVP Agent service, and Adverse Event Reporting agent service are governed by the Supplemental Terms of Service. If applicable, I acknowledge that I have read and agree to those Supplemental Terms, which are incorporated herein by reference.
13. Future Products and Services
If I choose to add a product or service to my order subsequent to this initial purchase, these Terms of Service will apply to that additional purchase as well.
14. Abandoned Orders
My purchase allows US Imports to prepare and/or file my regulatory documents. I understand that, other than as required by applicable law, I shall have no right to cancel or receive a refund or store credit for any undelivered order after 120 days have elapsed from the purchase date unless US Imports is at fault. All itemizations of fees are displayed for convenience only. Both parties acknowledge that US Imports has expended time and incurred costs to undertake the work and that both parties fully intend to complete the order. Abandoned orders will result in liquidated damages equal to the amount paid to US Imports for reimbursement of our commitment to service the order.
15. Suspended Accounts
If US Imports encounters evidence of suspicious activity in connection with my account, including evidence that my account is being used by someone not authorized to do so, I acknowledge that US Imports, in its sole discretion, may opt to temporarily disable my account for a reasonable amount of time in order to investigate. While my account is disabled, US Imports may decline to send documents associated with my account to me or to file such documents with any government authority. I acknowledge that US Imports will not be liable for any delays caused by these policies and procedures.
16. Dispute Resolution by Binding Arbitration
Please read this carefully. It affects your rights.
Most customer concerns can be resolved quickly by emailing our Customer Service at info@usimports.us. In the unlikely event that we cannot resolve your complaint informally, you and US Imports each agree to resolve those disputes through binding arbitration rather than in court, on an individual basis. Arbitration is less formal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, allows more limited discovery than a court does, and is subject to very limited review by courts. Class arbitrations and class actions are not permitted. The arbitrator shall apply the same limitations period that would apply in court.
You may speak with independent counsel before using this Site or completing any purchase.
Arbitration Agreement
(a) US Imports and you agree to arbitrate all disputes and claims between us before a single arbitrator, intended to be broadly interpreted and including, without limitation: claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; claims that arose before these or any prior Terms; claims that are currently the subject of purported class-action litigation in which you are not a member of a certified class; and claims that may arise after the termination of these Terms.
YOU AND US IMPORTS EACH WAIVE THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
The Federal Arbitration Act governs the interpretation and enforcement of this provision; this arbitration provision will survive termination of these Terms.
(b) A party intending to seek arbitration must first send, by U.S. certified mail, a written Notice of Dispute to the other party. A Notice to US Imports should be addressed to: Notice of Dispute, Startup Food Business, LLC d/b/a US Imports, 8401 Mayland Dr., Ste S, Richmond, VA 23294. The Notice must describe the nature and basis of the claim and the specific relief sought. If we do not reach agreement within 30 days, either party may commence arbitration.
(c) The arbitration will be governed by the AAA Consumer Arbitration Rules, administered by the AAA, available at www.adr.org. Hearings will take place in Henrico County, Virginia, or, at your election, by videoconference or telephonically. Issues relating to the scope, enforceability, and interpretation of the arbitration provision and of paragraph (f) below are for the court.
(d) The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.
YOU AND US IMPORTS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITIES AND NOT AS PLAINTIFFS OR CLASS MEMBERS IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR IN THE CAPACITY OF A PRIVATE ATTORNEY GENERAL.
(e) If either party seeks injunctive relief, either party may appeal the award to a three-arbitrator panel administered by the AAA by written notice of appeal within thirty (30) days from entry of the written award.
(f) If we make any future change to this arbitration provision (other than to a notice address, website link, or telephone number), that change will not apply to any dispute of which we had written notice on the effective date of the change. If we seek to terminate this arbitration provision, termination will not be effective until at least thirty (30) days after written notice and shall not affect disputes that arose before termination.
17. Filing Fees
Except as otherwise noted, filing and recording fees may include all mandatory or applicable federal, state, county, and local administrative fees, publication notices, capitalization fees, franchise tax fees, expedite fees, certified copy fees, walk-in fees, courier fees, and other transactional fees incurred on your behalf by US Imports.
18. Forms
If you have purchased a regulatory or document form from US Imports, the following provisions apply:
(a) License. US Imports grants you a nonexclusive, nontransferable worldwide right to use the form(s) you have purchased for your personal use or your organization's internal business use. You may not (i) license, sublicense, sell, resell, transfer, assign, distribute, or otherwise make available to any third party the form(s); or (ii) modify, reproduce, reverse engineer, or make derivative works based on, referring to, or exploiting the form(s) or any source code, except for modifications in filling out the form(s) for your authorized use. All rights not expressly granted are reserved by US Imports and its licensors.
(b) No Guarantee. US Imports does not guarantee that any form provided is suitable for a particular purpose, or that any form is accurate, reliable, complete, or timely. Forms are provided for information purposes only and should not be relied upon as legal advice.
19. Delivery
US Imports uses a variety of methods to deliver finished products. For products delivered electronically, you will be notified by email when your product is complete and available; you may access it by logging into your account. For products delivered via physical shipment, US Imports may use any reasonable carrier and shipping method appropriate to the option you select. Shipping fees may include US Imports or third-party handling and processing fees in addition to amounts paid to the carrier.
20. Reviews
After your purchase, you may receive an email survey request from US Imports, or you may post a review on the Site. If you complete the survey or submit a review, your opinions may be published in whole or in part on the Site or in marketing material, accompanied by limited identifying information such as your first name and last initial, the product you purchased, and your general location.
21. Text Messages and SMS
From time to time, US Imports may offer SMS-based programs:
US Imports Member Alerts: You may opt in to receive SMS messages about the status of your order and assistance with accessing your purchased products. Message frequency varies depending on the steps needed to complete your order.
US Imports Offers: You may opt in to promotional messages. You will receive no more than four (4) messages per month.
To opt out, reply STOP to any message (msg & data rates may apply) or email info@usimports.us.
22. Accessibility
US Imports aims to provide full access to the Site and the Services regardless of disability and strives to align with WCAG 2.1 Level AA. If you are unable to access any portion of the Site or have difficulty completing an order, please email info@usimports.us or call (202) 417-8885 so we can assist you.
23. Privacy and Your Rights
Our collection and use of personal information in connection with the Services is described in the Privacy Policy. The Privacy Policy describes the rights of California residents under the California Consumer Privacy Act / California Privacy Rights Act ("CCPA/CPRA"), the rights of residents of other U.S. states with comprehensive privacy laws, and the rights of data subjects in the European Economic Area, the United Kingdom, and Switzerland under the GDPR and UK GDPR, including how to exercise those rights.
24. Internet Access; Internet Delays
To use US Imports Services, you must obtain access to the Internet, either directly or through devices that access web-based content, and pay any associated service fees. You are responsible for providing all equipment necessary to make such a connection. Access to certain Services may be limited or delayed based on problems inherent in the use of the Internet and electronic communications. US Imports is not responsible for delays, delivery failures, or other damage resulting from such problems.
25. Force Majeure
US Imports shall not be considered in breach of or default under these Terms of Service or any contract with you, and shall not be liable to you for any cessation, interruption, or delay in the performance of its obligations, by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, health pandemic, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott, government shutdown of a relevant agency, cybersecurity incident, internet outage, or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event"). If a Force Majeure Event continues for more than 60 days in the aggregate, US Imports may immediately terminate these Terms of Service and shall have no liability to you for or as a result of any such termination.
26. Limitation of Liability and Indemnification
EXCEPT AS PROHIBITED BY LAW, I WILL HOLD US IMPORTS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY ME OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF US IMPORTS HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF US IMPORTS, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. THIS PARAGRAPH DOES NOT APPLY TO NORTH CAROLINA CONSUMERS.
27. Right to Refuse
US Imports reserves the right to refuse service to anyone.
28. California Business and Professions Code
I acknowledge that US Imports is not a registered or bonded legal document assistant under California Business and Professions Code, sections 6400 et seq.
29. Entire Agreement and Acknowledgement
These Terms of Service, together with the Terms of Use, Supplemental Terms of Service (where applicable), Privacy Policy, and any order-specific terms presented to you at checkout, constitute the entire agreement between you and US Imports relating to the Services. If I do not agree to be bound by all of these terms, I will not use the Services. By proceeding with my purchase, I agree to these Terms of Service.
Questions? Email us at info@usimports.us