Terms of Service

1. I understand and agree that US Imports is not a law firm or an attorney, may not perform services performed by an attorney, and its forms or templates are not a substitute for the advice or services of an attorney. Rather, I am representing myself in this legal or regulatory matter. No attorney-client relationship or privilege is created with US Imports.

2. If, prior to my purchase, I believe that US Imports gave me any legal advice, opinion or recommendation about my legal rights, remedies, defenses, options, selection of forms or strategies, I will not proceed with this purchase, and any purchase that I do make will be null and void.

3. I understand that these Terms require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to me in the event of a dispute as described in the US Imports Arbitration Agreement, contained in Paragraph 14 of these Terms of Service.

4. I UNDERSTAND THAT THE US IMPORTS REVIEW OF MY ANSWERS IS LIMITED TO COMPLETENESS, SPELLING, AND FOR INTERNAL CONSISTENCY OF NAMES, ADDRESSES AND THE LIKE. I WILL READ THE FINAL DOCUMENT(S) BEFORE SIGNING IT, WHERE APPLICABLE, AND AGREE TO BE SOLELY RESPONSIBLE FOR THE FINAL DOCUMENT(S).

5. Accuracy of Information and Third-Party Consent. To the best of my knowledge, I have provided accurate information to US Imports and have obtained all third-party consents required for my order.  

6. Electronic Records and Signatures. I give US Imports consent to affix my electronic signature where required to file my documents. I understand I may withdraw my consent, provided my documents have not already been filed, by emailing US Imports Customer Service at [email protected].

7. Non-English-Speaking Customers. I understand that certain materials on the US Imports site, including but not limited to questionnaires, documents, instructions and filings, are only available in English.  Non-English translations of these Terms, as well as other terms, conditions, and policies, may be provided for convenience only.  In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.  

8. Limitation of Liability and Indemnification. EXCEPT AS PROHIBITED BY LAW, I WILL HOLD US IMPORTS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY ME OF ANY FEDERAL, STATE OR LOCAL LAWS, STATUTES, RULES OR REGULATIONS, EVEN IF US IMPORTS HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF US IMPORTS, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO ME. THIS PARAGRAPH DOES NOT APPLY TO NORTH CAROLINA CONSUMERS.

9. Terms of Use. I understand that the Site’s general terms of use (the “Terms of Use”) also apply to these Terms of Service and in agreeing to these Terms of Service, I acknowledge that I have read and agree to those Terms of Use, which are incorporated herein by reference.

10. Additional US imports Terms. I understand that my purchase may be subject to additional terms and conditions. I understand that U.S. Agent Services and Trademark Services, are subject to the Supplemental Terms of Service. If applicable, I acknowledge that I have read and agree to the supplemental terms, which are incorporated herein by reference.

11. Future Products and Services. If I choose to add a product or service to my order subsequent to this initial purchase, these Terms of Service will apply to that additional product or service purchase as well.

12. Abandoned Orders. My purchase allows me to create my own legal or regulatory documents. I understand that, other than as required by applicable law, I shall have no right to cancel, request a cash refund or obtain store credit for any undelivered order after 120 days have elapsed from the purchase date unless US Imports is at fault. All itemization of fees are displayed for convenience only. Both parties acknowledge that US Imports is out of pocket time and money for undertaking the work and both parties fully intend to complete the order. Abandoned orders will result in liquidated damages equal to the amount paid to US Imports for reimbursement of our commitment to service this order.

13. Suspended Accounts. If US Imports encounters evidence of suspicious activity in connection with my account, including, but not limited to, evidence that my account is being used by someone who is not authorized to do so, I acknowledge that US Imports, in its sole discretion, may opt to temporarily disable my account for a reasonable amount of time in order to investigate. In the event that US Imports disables my account, I understand that, absent a subpoena or court order, no information about my account will be provided to anyone outside US Imports, including me or any authorized contact, until the investigation is complete. Additionally, I understand that US Imports, in its sole discretion, may decide not to send any documents associated with my account to me or file any such documents with any government authority, while my account is disabled. I acknowledge that US Imports will not be liable for any delays caused by these policies and procedures.

14. DISPUTE RESOLUTION BY BINDING ARBITRATION.

Please read this carefully. It affects your rights.

Summary:

Most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing our Customer Service at [email protected]. In the unlikely event that the US Imports Customer Service is unable to resolve your complaint to your satisfaction (or if US Imports has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration rather than in a court of general jurisdiction. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than a court does, and is subject to very limited review by courts. Any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted. You are responsible to pay all costs to file an arbitration claim and each party is responsible for their own attorney’s fees. The arbitrator shall apply the same limitations period that would apply in court.

You may speak with independent counsel before using this Site or completing any purchase.  

Arbitration Agreement: 

(a) US Imports and you agree to arbitrate all disputes and claims between us before a single arbitrator. The types of disputes and claims we agree to arbitrate are intended to be broadly interpreted. It applies, without limitation, to:

• claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;

• claims that arose before these or any prior Terms (including, but not limited to, claims relating to advertising);

• claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and

• claims that may arise after the termination of these Terms.

For the purposes of this Arbitration Agreement, references to “US Imports,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, employers, business partners, shareholders, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or products under these Terms or any prior agreements between us. 

You agree that, by entering into these Terms, you and US Imports are each waiving the right to a trial by jury or to participate in a class action. These Terms evidence a transaction or website use in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision. This arbitration provision will survive termination of these Terms. 

(b) A party who intends to seek arbitration must first send, by U.S. certified mail, a written Notice of Dispute (“Notice”) to the other party. A Notice to US Imports should be addressed to: Notice of Dispute, General Counsel, US Imports, 900 Camp Street, Suite 326, New Orleans, LA 70130 (the “Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute and (b) set forth the specific relief sought (“Demand”). If US Imports and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or US Imports may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by US Imports or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or US Imports is entitled. 

(c) The arbitration will be governed by the Consumer Arbitration Rules (the “AAA Rules”) of the American Arbitration Association, as modified by these Terms, and will be administered by the AAA. The AAA Rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitrator is bound by these Terms.  All issues are for the arbitrator to decide, except that issues relating to the scope, enforceability and interpretation of the arbitration provision and the scope, enforceability and interpretation of paragraph (f) are for the court to decide. Any arbitration hearings will take place in the Orleans Parish, State of Louisiana. If your claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, by a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If you choose to proceed either in person or by telephone, we may choose to respond only by telephone or submission. If your claim exceeds $10,000, the AAA Rules will determine whether you have a right to a hearing. The parties agree that in any arbitration of a dispute or claim, neither party will rely for preclusive effect on any award or finding of fact or conclusion of law made in any other arbitration of any dispute or claim to which US Imports was a party. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In such case, you agree to reimburse US Imports for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules.

(d) The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND US IMPORTS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITIES AND NOT AS PLAINTIFFS OR CLASS MEMBERS IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR IN THE CAPACITY OF A PRIVATE ATTORNEY GENERAL. Further, unless both you and US Imports agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award any relief that a court could award that is individualized to the claimant and would not affect other customers.  Neither you nor we may seek non-individualized relief that would affect other customers. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.

(e) If either party seeks any form of injunctive relief, either party may appeal the award to a three-arbitrator panel administered by AAA by a written notice of appeal within thirty (30) days from the date of entry of the written arbitration award. An award of injunctive relief shall be stayed during any such appeal. The members of the three-arbitrator panel will be selected according to AAA rules. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel shall be final and binding, subject to any right of judicial review that exists under the FAA.

(f) Notwithstanding any provision in the applicable Terms to the contrary, we agree that if we make any future change to this arbitration provision (other than a change to any notice address, website link or telephone number provided herein), that change will not apply to any dispute of which we had written notice on the effective date of the change. Moreover, if we seek to terminate this arbitration provision, any such termination will not be effective until at least thirty (30) days after written notice of such termination is provided to you, and shall not be effective as to disputes which arose prior to the date of termination.

15. Filing Fees. Except as otherwise noted, filing and recording fees may include all mandatory or applicable federal, state, county and local administrative fees, publication notices, capitalization fees, franchise tax fees, expedite fees, certified copy fees, walk-in fees, courier fees and other transactional fees incurred on your behalf by US Imports.

16. Forms. If you have purchased a legal or regulatory form from US Imports, the following provisions apply to you:

(a) License. US Imports grants you a nonexclusive, nontransferable worldwide right to use the form(s) you have purchased. This license allows you to access, download, use and edit the form(s) you have purchased for your personal use. You may not: (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise make available to any third party the legal form(s); or (ii) modify, reproduce, reverse engineer or make derivative works based on, referring to or exploiting the form(s) or its source code, except for modifications to the forms for your personal use. All rights not expressly granted to you are reserved by US Imports and its licensors.

(b) No Guarantee. US Imports does not guarantee that any form provided is suitable for a particular purpose, or that any form provided is accurate, reliable, complete or timely. The forms provided are for information purposes only, and should not be relied upon as legal advice.

17. Delivery. I understand that US Imports uses a variety of methods to deliver finished products. For products delivered via physical shipment, I understand that US Imports uses a variety of carriers for each shipping option and will choose a delivery method for the shipping option and address I designate. If I select overnight delivery or two-day delivery, I agree that US Imports may use air or ground shipping as necessary to get my items to me within the promised time frame. The shipping fee indicated does not necessarily represent the actual amount paid by US Imports to the carrier chosen for the delivery of my order. It may include, in addition to the fees paid to the carrier, US Imports or third party handling and processing fees. For products delivered electronically, I understand that I will be notified via email when my product is complete and available for download. I understand that I may access my product by logging in to My Account.

18. Reviews. After your purchase, you may receive an email survey request from US Imports. You may also write a review on the Site. If you complete the survey or submit a review, your opinions may be posted, in whole or in part, on the Site or used in marketing material. The review may be accompanied by limited identifying information, such as your first name and last initial, the product you purchased, your gender, city and/or state, and age range.

19. Text messages and SMS Programs. US Imports, at its sole discretion, may offer the following SMS/text message based programs:

US Imports Member Alerts: When available, you may opt-in to receive SMS/text messages by providing your phone number during the process of purchasing a product from US Imports. In some instances, we may also provide you the opportunity to opt-in post-purchase through digital advertisements or emails. By opting in, you will receive messages regarding the status of your order and assistance with accessing the products you have purchased. The number of messages you will receive will vary depending on the steps needed to complete your order.  

US Imports Offers: When available, you may opt-in to receive SMS/text messages by sending a text message to US Imports following the directions provided through digital advertisements or emails. By opting in, you will receive promotional messages regarding special offers and product updates. You will receive no more than four (4) messages per month as part of this program.

To opt-out of receiving SMS/text messages from US Imports, you may reply with STOP to cancel (msg & data rates may apply) or email [email protected]. For more information, you may email our Customer Service center at [email protected].

20. Access to World Wide Web; Internet Delays. To use US Imports services, I must obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. I am responsible for providing all equipment necessary to make such connection to the World Wide Web, including a computer and Internet access. Access to certain US Imports services may be limited or delayed based on problems inherent in the use of Internet and electronic communications. I understand that US Imports is not responsible for delays, delivery failures, or other damage resulting from such problems.

21. Force Majeure. US Imports shall not be considered in breach of or default under these Terms of Service or any contract with me, and shall not be liable to me for any cessation, interruption, or delay in the performance of its obligations hereunder by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, health pandemic, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”). If a Force Majeure Event continues for more than 60 days in the aggregate, US Imports may immediately terminate these Terms of Service and shall have no liability to me for or as a result of any such termination.

22. Right to refuse. I acknowledge that US Imports reserves the right to refuse service to anyone.

23. I acknowledge that US Imports is not a registered or bonded legal document assistant under California Business and Profession Code, sections 6400 et seq. 

24. I understand that these terms affect my legal rights and obligations. If I do not agree to be bound by all of these terms, I will not use this service. By proceeding with my purchase, I agree to these Terms of Service.

Last Updated: January 11, 2024