PRIVACY POLICY
Last Updated: May 19, 2026
US Imports values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our services, or otherwise interact with us. Please read it carefully.
1. Who We Are
US Imports (“US Imports,” “we,” “us,” or “our”) operates USImports.us, a regulatory-services platform that helps food, beverage, dietary supplement, and consumer-product companies meet U.S. Food and Drug Administration (FDA) and related federal requirements for importing, distributing, and exporting their products.
Our services include, but are not limited to, the following:
• FDA Food Facility Registration and U.S. Agent representation (foreign and domestic facilities)
• Foreign Supplier Verification Program (FSVP) plan development and FSVP Agent services
• FDA Label Review and FDA Claims Review (basic and expert tiers)
• FDA Prior Notice filings for imported food shipments
• Adverse Event Reporting U.S. Agent services for dietary supplements
• Food Safety Plans (HACCP, Food Defense, Recall)
• FCE–SID filings and exclusion certificates for acidified and low-acid canned foods
• Export certificates and U.S. exporter list registrations for food and supplements
• DUNS Number and EIN application support
• Bundled service packages such as the Amazon Sellers Essential Bundle
• Educational news articles and resources
US Imports is affiliated with:
• Startup Food Biz (compliance education and Compliance Vault subscriptions — StartupFoodBiz.com)
• Morsel Law, PLC (legal services — MorselLaw.com)
Each affiliated entity operates under its own separate privacy policy. This Privacy Policy applies only to USImports.us and the services offered through it.
This Privacy Policy describes how we handle personal information when you:
• Visit USImports.us
• Purchase regulatory services or digital products
• Submit information for an FDA filing, label review, claims review, or export certification
• Create or log in to a customer account
• Subscribe to our email newsletter or resource downloads
• Contact us by phone, email, web form, or in person
If you do not agree with this Privacy Policy, please do not use our services.
2. Information We Collect
We collect the following categories of personal and business information:
A. Information You Provide Directly
• Name and business name
• Email address and phone number
• Mailing and billing address
• Payment information (processed by our third-party payment processor; we do not store full card numbers)
• Company and facility information (entity type, formation state, ownership, facility address, registered agent details)
• Federal identifiers you supply for filings (FDA Establishment Identifier (FEI), DUNS, EIN, prior FDA registration numbers)
• Communications you send to us (emails, voicemails, chat messages, support inquiries)
B. Account Information
If you create a USImports.us customer account, we may collect:
• Login credentials and account-recovery information
• Order history and active service status
• Stored billing and shipping preferences
• Documents and files you upload to your account
C. Service-Specific Information
Because our services involve preparing and submitting regulatory filings on your behalf, you may provide information that is specific to the service you have purchased. Examples include:
• Product formulations, ingredient lists, and Supplement Facts/Nutrition Facts data submitted for FDA Label Review or Claims Review
• Label artwork, packaging files, and marketing claims submitted for review
• Product, shipper, importer, and arrival information submitted for FDA Prior Notice
• Foreign supplier records, hazard analyses, and verification activities submitted for FSVP plans
• Process authority letters, scheduled process information, and product specifications for FCE–SID filings
• Export shipment, consignee, and certificate-of-free-sale information for export-related services
• Adverse event reports and consumer contact information submitted under the Adverse Event Agent service
• Recall, food defense, and HACCP plan inputs (facility flows, suppliers, hazards, points of contact)
We treat the proprietary and confidential business information you submit — including formulations, trade secrets, and unreleased product details — as confidential. We use it only to deliver the services you have requested and we protect it with reasonable administrative, technical, and physical safeguards. We do not sell, license, or use this information for any purpose other than fulfilling your order, except as required by law or as you specifically authorize.
D. Automatically Collected Information
When you visit USImports.us, we and our service providers automatically collect:
• IP address and approximate geolocation
• Device, browser, and operating-system information
• Pages viewed, links clicked, and time spent on site
• Referring website and exit pages
• Cookie identifiers and similar tracking-technology data
• Email open and click activity (when you receive emails from us)
E. U.S. Agent and Authorized-Recipient Information
When you appoint US Imports as your U.S. Agent (for FDA registration, FSVP, or Adverse Event purposes), we will receive and process correspondence directed to you in that capacity. This may include letters and notices from the FDA, U.S. Customs and Border Protection, other federal or state agencies, consumers, and third parties. We forward this correspondence to you in accordance with our service terms and retain copies as required by law and our records-retention policy.
F. Sensitive and Government-Identifier Information
Some regulatory filings require government-issued identifiers (for example, an EIN application requires the responsible party’s information; a DUNS application requires limited identifying details). We collect this information only when needed to complete the service you have purchased, transmit it only to the relevant government agency or authorized identifier provider, and apply heightened safeguards. We do not use sensitive personal information for marketing or analytics.
3. How We Use Your Information
We use the information we collect to:
• Deliver the services you have purchased, including preparing, filing, and tracking regulatory submissions
• Receive and forward correspondence in our role as your U.S. Agent or Adverse Event Agent
• Process payments, issue refunds, and manage billing disputes
• Create and administer customer accounts and order history
• Respond to inquiries, provide customer support, and follow up on quotes
• Send transactional communications (order confirmations, filing status updates, renewal reminders)
• Send marketing communications, newsletters, and resource downloads (where permitted, with an opt-out in every email)
• Operate, secure, and improve our website and services
• Conduct analytics and measure the performance of marketing campaigns
• Comply with legal obligations (tax, recordkeeping, FDA, IRS, and similar requirements)
• Detect, investigate, and prevent fraud, abuse, and unauthorized access
• Enforce our Terms of Use, Terms of Service, and other contracts
We do not sell personal information for monetary compensation.
4. Legal Bases for Processing (EEA and UK Users)
If you are located in the European Economic Area or the United Kingdom, we process your personal data on one or more of the following legal bases, depending on the activity:
• Performance of a contract (e.g., delivering the services you purchase)
• Legitimate interests (e.g., securing our site, improving services, limited direct marketing)
• Consent (e.g., non-essential cookies, certain marketing communications)
• Compliance with a legal obligation (e.g., tax, FDA, and recordkeeping requirements)
5. Cookies and Tracking Technologies
We use the following categories of cookies and similar technologies:
• Essential cookies (required for site functionality, checkout, and login)
• Analytics cookies (e.g., Google Analytics — used to understand site usage and improve performance)
• Marketing cookies (used in limited circumstances to measure ad effectiveness and reach prospective customers)
When you first visit USImports.us you will see a cookie banner that lets you accept, reject, or customize non-essential cookies. You can change your choices at any time through the banner or your browser settings. To opt out of interest-based advertising more broadly, visit the Network Advertising Initiative (networkadvertising.org/managing/opt_out.asp) or the Digital Advertising Alliance (aboutads.info/choices).
6. How We Share Information
We share personal information only with the categories of recipients described below, and only as needed to operate our business and provide our services.
Website hosting and infrastructure
• Squarespace (website hosting, content management, customer-account infrastructure, and analytics)
• Domain registrar and DNS provider
Payments
• Stripe (payment processing for all USImports.us orders — full card numbers are handled directly by Stripe and are not stored on our servers)
Email, communications, and marketing
• Our email-marketing platform (used to send newsletters, product updates, and resource downloads; you can unsubscribe at any time)
• Customer support tools used to manage email, chat, and phone inquiries
Analytics
• Google Analytics and similar tools used to measure site usage and improve performance
File storage and document workflow
• Cloud storage providers (such as Google Drive) used to store and process client files securely
• Document-delivery services (such as the U.S. Postal Service or commercial couriers) used to send physical filings or forwarded mail
Government and regulatory agencies
Because we provide regulatory services, completing your order generally requires submitting information about you, your company, or your products to a government agency. Depending on the service, this may include:
• U.S. Food and Drug Administration (FDA) — for facility registration, U.S. Agent designation, FSVP, prior notice, FCE–SID, exporter list, and adverse-event recordkeeping
• U.S. Customs and Border Protection (CBP) — for prior notice and related import filings
• U.S. Department of Agriculture (USDA) and state agriculture departments — for export certificates and certificates of free sale
• Internal Revenue Service (IRS) — for EIN applications
• Dun & Bradstreet — for DUNS number applications
• Other federal, state, or foreign agencies as required for a specific filing
Important note on public records. Certain information becomes part of the public record once it is filed with a government agency. For example, when an FDA Food Facility Registration is filed, the registered facility name, address, and U.S. Agent information may be made available by the FDA to the public or to third parties. Public-record disclosures of this kind are not controlled by US Imports and are not governed by this Privacy Policy.
Professional advisors
• Outside legal counsel, accountants, and compliance consultants engaged by US Imports under confidentiality obligations
Affiliated entities
We do not automatically share your information with our affiliated entities Startup Food Biz , LLC or Morsel Law PLC. If you separately engage with one of those entities, their respective privacy policies apply. We may share limited information across affiliates (a) when you specifically authorize us to do so, (b) for administrative purposes such as fraud prevention and back-office support, or (c) where required by law.
Legal requirements and protection of rights
We may disclose your information when we believe in good faith that disclosure is necessary to:
• Comply with a subpoena, court order, or other valid legal process
• Respond to a lawful request from a public authority
• Enforce our Terms of Use, Terms of Service, or other agreements
• Protect the rights, property, or safety of US Imports, our customers, or others
• Investigate, prevent, or address suspected fraud, security incidents, or illegal activity
Business transfers
If US Imports is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or material change in the handling of your personal information, and we will continue to honor the commitments we made in the version of this Privacy Policy under which your information was collected.
We do not sell personal information, and we do not knowingly share personal information for cross-context behavioral advertising without providing the disclosures and opt-out rights required by applicable law.
7. Data Retention
We retain personal and business information only as long as needed for the purpose for which it was collected, including:
• Active customer accounts: for the duration of the customer relationship
• Closed or inactive accounts: typically deleted or anonymized within a reasonable period after closure, subject to legal-retention requirements
• Billing and tax records: generally seven (7) years, consistent with U.S. tax and accounting standards
• FDA, FSVP, and other regulatory filings: for the period required by the applicable regulation, which in some cases is several years after the filing is made
• U.S. Agent correspondence: retained as needed to demonstrate timely receipt and forwarding, in accordance with our service terms
• Marketing email list: until you unsubscribe; unsubscribe records are kept permanently so we can honor your opt-out
• Website analytics data: typically up to 26 months, in line with industry defaults
When information is no longer needed, we securely delete it or convert it to an anonymized or aggregated form that cannot be linked back to you.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including:
• Encryption of data in transit using TLS/SSL
• Restricted internal access on a need-to-know basis
• Strong authentication and password requirements for staff accounts
• Vendor due diligence and contractual confidentiality requirements with our service providers
• Secure storage of client documents in access-controlled cloud systems
No system is completely secure. We cannot guarantee absolute security of information transmitted to or from our website, and any transmission is at your own risk. If you believe your account or information has been compromised, please contact us immediately at privacy@usimports.us.
9. Your Privacy Rights
Depending on where you live, you may have some or all of the following rights with respect to your personal information:
• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct inaccurate or incomplete information
• Deletion — ask us to delete personal information, subject to legal and contractual exceptions
• Data portability — receive your information in a structured, commonly used, machine-readable format
• Opt-out of marketing — stop receiving promotional emails or text messages
• Limit use of sensitive information — restrict our use of any sensitive personal information you have provided
• Object to processing — in certain circumstances, object to our use of your information
• Withdraw consent — where processing is based on consent
• Non-discrimination — not be treated differently for exercising any of these rights
To exercise any of these rights, email info@usimports.us. We may need to verify your identity before responding, and we will respond within the time required by applicable law (generally 45 days).
Email marketing opt-out
Every marketing email we send includes an “Unsubscribe” link. You can also opt out by emailing info@usimports.us. Even after opting out of marketing, you may continue to receive transactional and service-related communications (order confirmations, filing status updates, billing notices, account-security messages, and similar). To stop all communications, please close your account.
Text-message opt-out
If you receive SMS or text messages from US Imports, you can opt out at any time by replying STOP to any message or by emailing info@usimports.us.
10. U.S. State Privacy Rights
California (CCPA/CPRA)
California residents have the right to:
• Know what categories of personal information we collect and how we use them
• Access the specific pieces of personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Opt out of the sale or sharing of personal information
• Limit the use and disclosure of sensitive personal information
• Not be discriminated against for exercising these rights
We do not sell personal information for monetary compensation. To exercise your California rights, email privacy@usimports.us. We will verify your identity before processing the request.
Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws
Residents of these states generally have rights similar to those provided to California residents, including the right to access, correct, delete, and obtain a portable copy of their personal information, and to opt out of targeted advertising and the sale of personal information. To exercise these rights, email privacy@usimports.us. We will respond within the timeframe required by your state’s law (typically 45 days).
11. Do Not Track Signals
Some browsers send a “Do Not Track” signal. Because there is no industry standard for how to respond, USImports.us does not currently change its data-collection practices in response to these signals. You can still control cookies through our cookie banner and your browser settings.
12. Third-Party Websites and Links
USImports.us may contain links to third-party websites, including the FDA, USDA, Stripe, our affiliated entities, and social-media platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party website you visit.
13. Children’s Privacy
Our services are intended for business owners, importers, exporters, and other adults engaged in regulated commerce. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, please contact privacy@usimports.us and we will delete it.
14. International Data Transfers
US Imports is based in the United States and our services are directed primarily to U.S. and U.S.-bound commerce. If you access our services from outside the United States, your information will be transferred to, stored, and processed in the United States. We use appropriate safeguards where required by law to protect international transfers of personal data.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we do, we will post the updated policy on this page and revise the “Last Updated” date at the top. If the changes are material, we will provide additional notice (such as by email or a prominent notice on the website). Your continued use of our services after the updated policy takes effect constitutes acceptance of the changes.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
US Imports
8401 Mayland Dr., Ste S, Richmond, VA 23294
Email: privacy@usimports.us
Phone: (202) 417-8885
Website: www.usimports.us
17. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on you.