FAQs — US Imports

Frequently Asked Questions

FDA Registration typically completes in 1–2 business days after we receive your facility information. Label and Claims Reviews complete within 3–5 business days. Prior Notice filings are same-day for most shipments.
Yes. Multi-quantity bundles for Label Review (2–3 labels) and Claims Review (2–3 claims) ship with built-in discounts. For high-volume Prior Notice (10+ filings/month), contact us for monthly retainer pricing.
All major credit cards via Stripe checkout (Visa, Mastercard, American Express, Discover). Payments are secure and PCI-compliant.

Yes, if your facility is located outside the United States. Domestic facilities can register directly, but if you want US Imports can serve as your agent. For foreign facilities, US Imports can serve as your U.S. Agent and handle all FDA communications on your behalf.
Yes. FDA Food Facility Registrations must be renewed every even-numbered year, during the October–December window. Miss the renewal and your registration becomes inactive.

Basic confirms the required FDA label elements are present and correct (statement of identity, net quantity, ingredient list, allergen statement, etc.). Expert adds detailed nutrition/supplemental facts review, ingredient analysis, and suggested revisions. Choose Expert if you want us to rewrite, not just check.
Yes. Every Label Review includes a detailed report with action points plus a complete markup of your label showing exactly what needs to change.
Any representation about the product — on the label, website, flyer, social media, or advertising. If it says or implies a benefit, it's a claim and is subject to FDA regulation.
We offer alternative wording that preserves your marketing intent while staying FDA-compliant.

Before the shipment arrives at a U.S. port. Timing depends on mode: 2 hours for road, 4 hours for air or rail, 8 hours for water.
Shipment details (carrier, port of entry, arrival date), product info (FDA registration number, manufacturer, product description), and importer of record.

Yes. 21 U.S.C. §379aa-1 requires every dietary supplement label sold in the U.S. to display a U.S. address or domestic phone number for adverse event reports.
Death, life-threatening condition, hospitalization, persistent disability, congenital anomaly, or any event requiring medical intervention to prevent permanent damage.
You. We receive and log every consumer report and notify you within one business day. FDA reporting (Form 3500A) remains your responsibility, but we provide everything you need to file.