Supplemental Terms of Service
Last Updated: May 19, 2026
Welcome to the Supplemental Terms of Service ("Supplemental Terms" or "Terms") of US Imports ("US Imports") for U.S. Agent, Resident Agent, FSVP Agent, and Adverse Event Reporting Agent services. These services may be referred to collectively as the "U.S. Agent Service(s)" and may be sold as a standalone product or bundled with other US Imports packages (for example, the Amazon Sellers Essential Bundle or the FDA Registration & U.S. Agent service).
In addition to the other US Imports terms, these Supplemental Terms constitute a legal agreement between you and US Imports detailing your use of the U.S. Agent Services. This Agreement is effective as of the date you accept its terms by purchasing the U.S. Agent Service or purchasing a package that includes the U.S. Agent Service (the "Effective Date"). This Agreement, the Terms of Use, the Terms of Service, the Privacy Policy, and any other applicable terms constitute the "Agreement" between you and US Imports.
YOU MUST ACCEPT AND ABIDE BY THESE TERMS AS PRESENTED: CHANGES, ADDITIONS, OR DELETIONS ARE NOT ACCEPTABLE, AND US IMPORTS MAY REFUSE OR DENY USE OF THE U.S. AGENT SERVICE FOR NONCOMPLIANCE WITH ANY PART OF THIS AGREEMENT. THESE SUPPLEMENTAL TERMS AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. IF YOU DO NOT AGREE TO BE BOUND BY ALL OF THESE SUPPLEMENTAL TERMS, DO NOT PURCHASE, ACCESS, OR USE THE U.S. AGENT SERVICES.
1. Description of U.S. Agent Services
You are purchasing U.S. Agent Services for a specific company. US Imports agrees to serve as your designated agent (U.S. Agent, Resident Agent, FSVP Agent, or Adverse Event Reporting Agent, as applicable) for the company specified in your order during the period of time you have purchased (the "U.S. Agent Service Term"). As of the Effective Date of these Supplemental Terms, the U.S. Agent Services are sold as annual recurring subscriptions, and the following subscription Services are currently offered:
FDA Registration & U.S. Agent — $689 per year. Includes initial FDA Foreign Food Facility Registration (or U.S. Facility Registration, as applicable) and one (1) year of U.S. Agent service. Renews annually.
FSVP Agent — $1,500 per year (1 product), $2,495 per year (2 products), or $3,490 per year (3 products), depending on the variant selected at checkout. Renews annually.
Adverse Event Agent — $499 per year. Renews annually.
Prices are listed for reference and reflect the rates in effect on the Effective Date. The price applicable to your order is the price displayed at checkout, and renewal prices are subject to change with at least thirty (30) days' advance notice as described in Section 5(c) below.
(a)Service Provider
You acknowledge and agree that US Imports does or may work with third-party providers and sub-providers (each a "US Imports U.S. Agent" or "U.S. Agent") of our choice to provide some or all of the U.S. Agent Services. You acknowledge and agree that any such U.S. Agent may provide U.S. Agent Services to you.
(b) Agency Communication
You authorize your U.S. Agent to receive official government agency communication and any items covered by the applicable statute, rule, or regulation (collectively, "Agency Mail") on your behalf, including communications from the U.S. Food and Drug Administration (FDA), U.S. Customs and Border Protection (CBP), the U.S. Department of Agriculture (USDA), and state authorities. You further authorize your U.S. Agent to scan and upload the Agency Mail received on your behalf to your account portal.
(c) Not a Mailing Address
Except as otherwise specified, your U.S. Agent's services are limited to the receipt and forwarding of Agency Mail and do not include the provision of a business or mailing address independent of such statute, rule, regulation, or contract. Your U.S. Agent has no obligation to forward any items received pursuant to any unauthorized use of your U.S. Agent's address (the "Registered Address"), and neither your U.S. Agent nor US Imports assumes liability for loss of such items. You assume all liability for such losses regardless of whether you approved or initiated the unauthorized use. Your U.S. Agent may seek reimbursement for any costs incurred in connection with unauthorized use of the Registered Address.
(d) Adverse Event Reporting Agent
If you have purchased the Adverse Event Reporting Agent service, US Imports (or its designated U.S. Agent) will receive adverse-event reports submitted to the address or phone number listed on your product labels and forward them to the email or portal you designate, in accordance with the Dietary Supplement and Nonprescription Drug Consumer Protection Act and applicable FDA guidance. You remain solely responsible for evaluating, investigating, and timely reporting adverse events to FDA as required by law.
(e) FSVP Agent
If you have purchased the Foreign Supplier Verification Program (FSVP) Agent service, US Imports (or its designated U.S. Agent) will serve as your FSVP importer agent of record for receipt of FDA communications associated with FSVP. The FSVP Agent service includes supplier verification activities and hazard analysis. The FSVP Agent service does not include preparation of your FSVP Plan or any other FSVP compliance work beyond the work above, unless those services are separately purchased.
2. Your Responsibilities
You agree to (a) provide accurate, complete, and current information requested by US Imports or your U.S. Agent; (b) promptly update any change in your company name, address, contact persons, or other relevant information; (c) ensure that someone you designate is reachable at the email and phone number on file to receive forwarded Agency Mail; (d) comply with all applicable U.S. laws and regulations relating to your imported or distributed products; and (e) maintain valid payment information on file.
3. Permitted Use of Registered Address
You may use the Registered Address only for the limited statutory or regulatory purpose for which you purchased the U.S. Agent Service (for example, listing the U.S. Agent on FDA food facility registration, FSVP records, dietary supplement labels, or similar required filings). You may not use the Registered Address as your general business mailing address, marketing address, return address for consumer shipments, or for any purpose unrelated to the statutory or regulatory function of the U.S. Agent.
4. Term
The Initial Term of your U.S. Agent Service begins on the Effective Date and continues for the duration specified in your order (typically one year). The Service then renews for successive renewal terms (each, a "Renewal Term") on the same terms unless terminated as described below.
5. Fees and Billing
(a) Fees
You agree to pay the fees for the U.S. Agent Service in effect at the time of purchase or, in the case of a Renewal Term, at the time of renewal. Fees are non-refundable except as expressly provided in these Supplemental Terms or as required by law.
(b) Billing
You must provide valid payment information at the time of purchase to allow payment for the Initial Term. Payment is processed through Stripe. Payment for the Initial Term is due as directed in your purchase.
(i) Non-automatically Renewing Service. If you have not opted into automatic renewal, renewal will be invoiced approximately two months before the start of the Renewal Term, with the amount due no later than the first day of the Renewal Term (the "Billing Date"). If a charge is declined, US Imports may make up to five attempts to bill that card over a thirty-day period.
(ii) Automatically Renewing Service. For automatically renewing U.S. Agent Services, your service will renew automatically at the end of the Initial Term and at the end of each successive Renewal Term until you notify us that you want to terminate the service or until it is otherwise terminated. If you do not notify us, your payment method will automatically be charged on the Billing Date. US Imports may adjust your Billing Date in subsequent Renewal Terms on a prorated basis. Unless we notify you in advance, the renewal charge will be equal to the then-current price for the U.S. Agent Service. US Imports may obtain automatic updates for any expiring credit cards you have provided through Stripe's network account-updater functionality.
(c) Pre-Renewal Reminder and Price Changes
Where required by applicable law, and as a matter of course for all U.S.-based subscribers, US Imports will send a renewal reminder email to your account's email address of record before each Billing Date. The reminder will identify the U.S. Agent Service being renewed, the renewal amount, the renewal date, and how to cancel. You are responsible for keeping a current and monitored email address on file. You acknowledge that (i) your failure to read, (ii) your inability to receive, or (iii) US Imports' failure to send the email creates no liability for US Imports or any third party.
US Imports may change the renewal price of a U.S. Agent Service from time to time. We will give you at least thirty (30) days' advance notice of any price change by email to the address on file. If you do not agree to the new price, you may cancel before the next Billing Date.
(d) Cancellation of Automatic Renewal
Cancellation of your automatic renewal terminates your U.S. Agent Service. To cancel, you must notify US Imports of your intent to cancel by emailing orders@usimports.us or by cancelling online through the "My Account" portal. Upon our receipt of the cancellation notice, no further charges will be billed automatically, subject to Your Obligations on Termination or Cancellation (Section 7). If you cancel your automatic renewal after the date of renewal but less than thirty (30) days following renewal, US Imports will refund your renewal fee minus a twenty-five percent (25%) cancellation fee. If cancellation is requested more than thirty (30) days following renewal, no refund will be applicable.
6. Changes to Service
US Imports may change the offering of U.S. Agent Services, including the functionality, content, or availability of any features, at any time in its sole discretion. We may also impose limits on features and services or restrict your access to all or part of the service. If we materially decrease the benefits of a service to which you are subscribed, you have the right to cancel. New features added to the service will be subject to these Supplemental Terms.
Should US Imports offer multiple versions of its U.S. Agent Services and cease to offer the service you have selected, we may discontinue your subscription, continue to provide it to you, or provision a similar or comparable replacement at the then-current price. We will notify you of any new fees at least 30 days before they become effective.
7. Termination or Cancellation
(a) By US Imports
US Imports may terminate your U.S. Agent Service and resign as your agent, with proper notice if required by law. Reasons for termination may include: (1) your failure to provide accurate, complete, and current information; (2) the inability to locate you after reasonable and diligent efforts; (3) your failure to pay; (4) suspected illegal activity; (5) use of the Registered Address outside its permitted statutory or regulatory purpose; or (6) any other lawful reason. As your sole remedy, US Imports will refund any prepaid fees specifically related to the current U.S. Agent Service Term, prorated for the unused portion.
(b) By Customer
You may cancel your U.S. Agent Service by emailing orders@usimports.us or by cancelling online through the "My Account" portal. After cancellation, your U.S. Agent Service will remain active until you have fulfilled your obligations under Section 7(c)(ii) below.
(c) Your Obligations on Termination or Cancellation
(i) You are responsible for all expenses incurred by your use of the U.S. Agent Services after termination or cancellation, including shipping charges to forward Agency Mail received on your behalf.
(ii) You must assign another agent or act as your own agent, where lawful, and pay all fees related to changing your agent (including appointment and/or registration fees). You must notify US Imports that you have properly changed agents by the next Billing Date and provide US Imports with satisfactory written proof that the US Imports U.S. Agent is no longer listed as your agent. You can notify US Imports by email or through the "My Account" portal. If you fail to provide satisfactory proof, you will continue to incur charges for U.S. Agent Services until such proof is provided.
(iii) After you replace US Imports as your agent, or US Imports otherwise resigns, any Agency Mail that your U.S. Agent receives on your behalf will be marked "Return to Sender" if it is first-class mail or destroyed if it is not. You waive and release your U.S. Agent from any obligation to forward or re-mail Agency Mail received after your subscription has been terminated.
(iv) You acknowledge that you have sole responsibility for notifying senders (including all government agencies) of your new agent address.
(v) In the event this Agreement is terminated (other than by reason of your breach), US Imports will make available to you a file of your U.S. Agent Services account content ("Customer Data") within 30 days of termination if you so request at that time. You may be required to pay reasonable copy and shipping charges. US Imports has no obligation to retain Customer Data and may delete it a minimum of 30 days after termination, subject to any retention required by law.
8. Electronic Records, Signatures, and ESIGN/UETA Consent
You consent to receive all notices, disclosures, agreements, receipts, and other records associated with your U.S. Agent Service electronically, including by email and through your account portal. You consent to the use of electronic signatures, including click-to-accept and typed-name signatures, and agree that such signatures have the same legal effect as handwritten signatures under the federal Electronic Signatures in Global and National Commerce Act ("ESIGN") and applicable state Uniform Electronic Transactions Act ("UETA") statutes. You may withdraw your consent by emailing info@usimports.us, but withdrawal may delay or prevent further provision of the U.S. Agent Service.
9. Software-Assisted Workflows and AI Disclosure
US Imports uses software, automated workflows, and, in certain features, machine-learning or generative AI components to assist with scanning, indexing, and summarizing Agency Mail and to support related customer-service functions. Any automated output is reviewed for completeness and routing only — not for legal sufficiency — and you remain solely responsible for understanding and acting on the content of any Agency Mail forwarded to you.
10. Privacy and Data Protection
Personal and business information you provide in connection with the U.S. Agent Service is processed in accordance with our Privacy Policy. Where applicable, US Imports complies with the California Consumer Privacy Act / California Privacy Rights Act ("CCPA/CPRA"), comparable U.S. state privacy laws, and the EU General Data Protection Regulation and UK General Data Protection Regulation ("GDPR" and "UK GDPR"), and supports the exercise of applicable data-subject rights as described in the Privacy Policy.
11. Accessibility
If you have difficulty accessing your account portal or any forwarded Agency Mail because of a disability, please contact info@usimports.us or call (202) 417-8885 so that we can assist you.
12. Non-English-Speaking Customers
Non-English translations of these Terms and other policies may be provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.
13. Indemnification
You agree to protect, defend, indemnify, and hold US Imports harmless from and against any and all claims, causes of action, liabilities, judgments, penalties, losses, costs, damages, and expenses (including attorneys' fees and all related costs and expenses of litigation or arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted) suffered or incurred by us, including without limitation any claim for personal injury or property damage, arising from:
this Agreement;
the U.S. Agent Services provided to you;
your use of the U.S. Agent Services, including any copyright infringement claims that could arise from your U.S. Agent scanning Agency Mail or other documents;
the failure of any third party, USPS, or any commercial delivery or courier service to provide delivery accurately and on time;
loss, damage, or destruction of your Agency Mail by any cause whatsoever, whether or not attributable to our negligence or intentional act;
any violation by you of any federal, state, or local laws, statutes, rules, or regulations;
US Imports or its agents being named as defendant in an action based on your alleged or actual conduct.
For purposes of this Agreement, the indemnified parties include US Imports and its owners, affiliates, subsidiaries, parents, shareholders, members, successors, assigns, representatives, franchisees, officers, directors, agents, attorneys, and employees.
14. Limitation of Liability
YOU AGREE AND ACKNOWLEDGE THAT NEITHER US IMPORTS NOR YOUR U.S. AGENT IS LIABLE FOR ANY DAMAGE TO AGENCY MAIL OR LOSS OF AGENCY MAIL DURING OR AFTER MAILING OR SHIPMENT TO YOU. NEITHER US IMPORTS NOR YOUR U.S. AGENT IS RESPONSIBLE FOR AGENCY MAIL FOR WHICH THERE IS NO RECORD OF RECEIPT BY EITHER OF US. ANY ADDITIONAL INSURANCE IN EXCESS OF THE STANDARD AMOUNT INSURED BY CARRIERS, IF ANY, MUST BE AUTHORIZED AND PAID FOR IN ADVANCE BY YOU. YOU ACKNOWLEDGE AND AGREE THAT NEITHER US IMPORTS NOR YOUR U.S. AGENT HAS ANY RESPONSIBILITY OR OBLIGATION TO INSURE ANY AGENCY MAIL OR SHIPMENTS SENT TO YOU.
NEITHER US IMPORTS NOR YOUR U.S. AGENT SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OR INJURY ARISING OUT OF OR CAUSED, IN WHOLE OR IN PART, BY NEGLIGENT ACTS OR OMISSIONS IN COMPILING, COLLECTING, PROCESSING, COMMUNICATING, OR DELIVERING AGENCY MAIL OR HANDLING PHYSICAL OR DIGITAL DOCUMENTS, DIRECTLY OR INDIRECTLY. YOU AGREE AND ACKNOWLEDGE THAT THE TOTAL AMOUNT OF OUR LIABILITY, IF ANY, FOR ANY AND ALL CLAIMS, CAUSES OF ACTION, DAMAGES, LOSSES, OR JUDGMENTS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID FOR THE U.S. AGENT SERVICE WITHOUT REGARD TO THE NATURE OF THE CLAIM, LOSS, OR DAMAGE INCURRED, EXCEPT AS PROVIDED IN THE DISPUTE RESOLUTION BY BINDING ARBITRATION SECTION OF THE TERMS OF SERVICE.
15. Force Majeure
US Imports shall not be considered in breach of this Agreement and shall not be liable to you for any cessation, interruption, or delay caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government shutdowns affecting FDA or other relevant agencies, postal or carrier service disruptions, cybersecurity incidents, or internet outages.
16. Dispute Resolution
Any dispute arising out of or relating to these Supplemental Terms is subject to the Dispute Resolution by Binding Arbitration provisions of the Terms of Service, which are incorporated herein by reference.
17. Governing Law
Except as otherwise required by the Arbitration Agreement, these Supplemental Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles, and venue for any action not subject to arbitration shall be the state or federal courts located in Henrico County, Virginia.
18. Entire Agreement; Order of Precedence
These Supplemental Terms, together with the Terms of Use, the Terms of Service, and the Privacy Policy, constitute the entire agreement between you and US Imports relating to the U.S. Agent Services. In the event of any conflict between these Supplemental Terms and the general Terms of Use or Terms of Service with respect to the U.S. Agent Services, these Supplemental Terms control.
Questions? Email us at info@usimports.us